Everyone is a customer for somebody, or a suppler to somebody
— W Edwards Deming
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  • Bookings confirmed based on either verbal/email/WhatsApp confirmation basis

  • A penalty of 30% out of the total invoice amount will apply to the supplier being late to the event.

  • Once confirmed (as above) Hour Concierge will expect to receive an invoice to be paid by the end of the month when the invoice is created and sent.

  • Cancellation

    • Up to 24h prior to event – Upon confirmation from the client, the supplier will be responsible for 100% of booking

No variation to these Terms & Conditions will be accepted without the written consent of Hour Concierge.